Last Updated: [07/09/2024]
At BONGIYO TANTER HUT, we are committed to providing you with a smooth and efficient shipping experience. Below are the details regarding our shipping and delivery policies.
1. Shipping Options
We offer various shipping methods to suit your needs. Shipping options may vary based on your location and the size of your order.
a. Standard Shipping
- Delivery Time: Typically 5-8 business days.
- Cost: Rs 50/- or free for orders over Rs 2500/-.
b. Express Shipping
- Delivery Time: Typically 2-4 business days.
- Cost: Rs 150/-.
c. Next-Day Delivery
- Depends on Shipping location and available couriers, rate same as Express shipping
d. International Shipping
- Not available
2. Processing Time
Orders are processed within 2 business days from the date of purchase. Processing times may vary during peak seasons or sales events. You will receive a confirmation email with tracking information once your order has shipped.
3. Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
4. Shipping Restrictions
- P.O. Boxes: We currently do not deliver to P.O. Box addresses. Please provide a physical address for shipping.
- Restricted Areas: Some remote or restricted areas may have limited shipping options. If we are unable to deliver to your location, we will contact you to arrange an alternative.
5. Shipping Costs
Shipping costs are calculated based on the weight and size of your order, as well as your delivery location. You can view the estimated shipping cost at checkout before completing your purchase.
6. Delivery Issues
a. Lost or Delayed Shipments
While we make every effort to ensure timely delivery, delays can occur. If your shipment does not arrive within the estimated delivery time, please contact us at admin@bongiyotanterhut.com so we can assist in resolving the issue.
b. Incorrect Address
Please ensure that the shipping address provided is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you realize there is an error in your address, contact us as soon as possible.
c. Damaged Items
If you receive a damaged item, please contact us within 7 days of delivery. Provide photos of the damage and your order number so we can assist with a replacement or refund.
7. International Orders
Not available.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our Refund and Return Policy page.